Frequently Asked Legal and Policy Questions
We collect your name, email, phone number, payment method, and device information when you register. This data is used to verify your account, process deposits and withdrawals, and fulfill legal obligations. We do not sell or share this information with third parties outside payment processors and compliance partners.
Yes. Request a full copy of your data anytime via email support. Deletion requests are honoured after your account balance reaches zero and all withdrawals complete. Some records are retained where local law requires it, but are not linked to your identity.
Transaction records — deposits, withdrawals, gameplay — stay visible on your account for your lifetime access. Archived records are retained for seven years after account closure to support dispute resolution and fraud prevention, then securely deleted.
Contact our support team immediately via live chat or email. We verify your identity through your registered email and phone. Reset your password, review suspicious transactions, and we'll flag any unauthorized activity for investigation within 24 hours.
All payments are processed through certified payment gateways that comply with international security standards. Your payment details are tokenized and encrypted. Deposits clear within seconds; withdrawals are verified and typically arrive within two hours.
We log every report in your support ticket. Dispute investigations begin immediately and you receive updates every 48 hours. We review transaction logs, payment gateway records, and account activity to resolve the issue fairly within seven business days.
Yes, we use functional cookies to keep you logged in and remember your preferences. You can reject non-essential analytics cookies from your privacy menu anytime. Rejecting cookies does not affect your account access or gameplay, only stops us collecting optional behaviour data.
